Accessibility statement

Accessibility statement

This accessibility statement applies to

This website is run by Cheshire West and Chester Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • many links may not describe their purpose
  • in page buttons may not announce their function to screen reader software

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Cheshire West and Chester Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The ‘non-compliances and exemptions’ are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations:

Some pages do not support reflow – WCAG 1.4.10 Reflow

Images of text – WCAG 1.4.5 Images of Text

Some elements do not have sufficient colour contrast – WCAG 1.4.3 Contrast (minimum)

Some links do not have discernible text – WCAG 2.4.4 Link Purpose (In Context) and WCAG 4.1.2 Name, Role, Value

Missing captions – WCAG 1.2.2 Captions (prerecorded)

Figures in some documents are missing alternate text – WCAG 1.1.1 Non-text content

The page language is missing from some document settings – WCAG 3.1.1 Language of Page

We plan to migrate this site’s content to our main council site. When we migrate and publish new content we’ll make sure it meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 11 March 2024. It was last reviewed on 11 March 2024.
This website was last tested on 11 March 2024 against the WCAG 2.1 AA standard.
We carried out our own testing based on the most viewed pages. The test was carried out by manual sampling using WAVE and other tools.